Our Reviews

Always professional. Excellent staff.

i enjoyed the process of buying an Auto from your lot your service was great i am very pleased

it was good had wait longer than expected

Always in great spirits and very helpful

Mike was very helpful! He is always keeping me updated.

Very knowledgeable, friendly and organized team.

Professional and courteous

Staff always professional and efficient

Everyone is very professional but welcoming.

Easy in and easy out great service and the best people to work with and that is way I drive 40 miles each way to have my truck serviced.

Warranty covered defect identified quickly, had part on hand, and back on the road same day.

It was friendly and fast.

Knowledgeable, kind, flexible and good at communicating the process of fixing and getting our truck back to us in a timely key manner.

Friendly, quick and efficient

Jeremy at the auto body was easy to work with, very helpful and friendly.

Excellent staff. Very helpful with questions I had.

I dropped it off they let me know it was completed I picked it up.

Professional and courteous. Kept me informed throughout the process

The staff were all very helpful and polite. My truck was ready when expected.

Excellent as always

Easy

on time and waiting for my 8:00 appointment---completed within the time frame they estimated---free car wash given to me to use at my discretion, polite service, local service ----all in all an experience I will repeat if needed. Bea Fairburn

awesome work, on time and informed what everything was done to the truck. Thank You

I called a set up an appointment, clear on what was wrong. A seat belt part should have been ordered, waste of a trip and time off of work to drive to Ellensburg to not have a seat belt in a brand new car not work. A seat belt is a safety issue and if it already has failed it should be replaced as a safety concern. My child and car seat sits in that seat and would be catastrophic if it was to fail again because you guys couldn’t bother to replace

I love the fact that the sales rep was very knowledgeable and explained everything to me in detail. Thank you, Mike.

Good to deal with got me in and out in a timely manner

My experience was excellent. My vehicle was repaired promptly with no issues

Friendly, Courteous & Professional

Did OK but made me feel that you were trying to oversell me on service offerings. I wanted a simple oil & filter change, I understand your reason to follow GM guidelines. I have two service recalls that have not been done and I was not made aware of them, and they have expired. I’m hopeful you can accommodate these two recalls.

I had a great experience with the maintenance department. From the moment I checked in, the staff was professional, friendly, and easy to work with. They took the time to clearly explain what services were needed, provided accurate estimates, and kept me informed throughout the process.

service was good

Great family oriented dealer. I arrived from out of town and was treated like family. Great customer service, I would recommend to family and friends.

Everything went so well - from first identifying the vehicle we wanted; reviewing the options; trading in our 2018 vehicle; financing; and even our Sales Representative giving us a tour of the vehicle once we made the purchase. There was no indication whatsoever of any high-pressure sales tactics. The Finance Manager spoke to us like we have been friends for years – even though we just met that day. We wish all dealers operated like University Auto Center. Being in a small town, you have to provide this level of customer service – word get around! Thank you all again!

Appointment was on time, work was well done in a neat, clean and timely manner. The service counter staff was professional and friendly and over all a very positive experience.

service was done as scheduled and everyone was very good to work with

Thank you for the excellent service.

No surprises

Excellent service and communication.

First time service customer. Very well run and professional. Brad was my service advisor and I really appreciate his attentiveness and knowledge. I will be back.

Took my truck right into work on it, checked it all out. Get me informed with what was going on the whole time.The truck was in there.

The dealership is an excellent place to buy a new pickup. Everybody is friendly and kind.And very helpful.

It was good however it took 2 hours but we did add a fuel filter to the SOW

Prompt, fair, and, honest service. Kept us informed every step.

Awesome service they got in on time and got me out early.

My vehicle was defective from day one

Great place and friendly

Very professionally run. Quick check in. And paperwork done explaining work and costs. Assigned a person to handle YOUR vehicle that follows it through the process… never had that experience with vehicle repair work… fantastic epxpeerience. Thanks Mike.

Rachel was great!

Great knowledge, quick response & very personal!

Very helpful and I was able to get a ride to and from the dealership to take my vehicle there making a very convenient

Prompt honest service

Friendly staff, no delays on getting the service completed.

Everyone was on top of our vehicle as soon as we got it in there. Very comforting with the updates and quick responses.

The team was great - thank you!

Great service with friendly technicians and staff.

Brad was easy to work with. He had good communication the entire time my car was being serviced and everything was done as expected.

The best service on time done like it should be and great prices Thank You

Driving from Seattle to Spokane just after the pass, my car suddenly began running very rough and displayed multiple dashboard warnings. Unsure what to do, I searched for the nearest GMC dealer and found University Auto Center in Ellensburg. Although all service bays were full and their schedule was completely booked, the service manager took the time to help. While he couldn’t guarantee immediate repairs, he agreed to at least diagnose the issue and let me know what was going on—even mentioning that it might require an overnight stay. To my surprise, in less than an hour he came back with great news: not only had they diagnosed the problem, but they had already fixed it. I was back on the road in under two hours and able to make my appointment in Spokane as planned. I can’t say enough about how responsive, professional, and accommodating the team at University Auto Center was in handling my unexpected situation. They turned what could have been a major inconvenience into a smooth and positive experience. Thank you again for getting me safely back on the road!